Full-Service CX Consultancy
Welcome to Kinetic CX, a full-service CX consultancy and design firm dedicated to creating exceptional experiences for both people and businesses. With a full range of services covering every aspect of the customer experience and loyalty lifecycle, we help our clients design, build, activate, measure, and govern their way to success. Trust us to bring your brand's unique story to life through award-winning AI personalized experiences that drive financial returns.
Join us in pushing the boundaries of what it means to truly understand and invest in creating an exceptional customer experience. We are here to help you align your company's customer-centric mindset, roll out the right solutions for success and transform the organization. We’ve helped Australian, Middle Eastern, and European companies - all while making their leaders more successful than ever before!

Tailored Solutions. Practical Blueprints.
Kinetic CX is a customer experience consultancy that takes a tailored and unique approach to designing CX solutions. No two clients or their desired customer experience are the same, so we take the time to understand our client's objectives before developing practical solutions within their budget.
Harnessing the Power of AI


Senior practitioners delivering better results.
Maximizing ROI through targeted customer experience improvement
Diverse Industry and Expertise
Fintech
Financial Services
Telecommunications
Retail
Automototive
Healthcare
Luxury & Lifestyle
Aviation
Entertainment & Hospitality
Property Development & Real Estate
High Technology
Government
The ROI of Improved Customer Experience

At Kinetic CX, we believe in taking a holistic approach to customer experience management. This means addressing all aspects of the company that impact the customer, including products and services, people and culture, technology and processes. We can create a truly transformative CX program that is enabled by AI that sets our clients apart in their industry by implementing initiatives that deliver business objectives with pinpoint accuracy.
The financial benefits of strategic CX programs can be substantial, as they aim to create a positive bias towards a company's products and services throughout the customer lifecycle. This is achieved by building a strong emotional bond with customers, which ultimately drives economic success. In essence, emotional attachment is the currency that drives the economic outputs of an effective strategic CX program.
Transforming your business through exceptional customer experience
Companies like Amazon, Apple, and Emirates have achieved success by prioritizing customer experience. Their dedication to delivering value to both customers and employees sets them apart from their competitors. At Kinetic CX, we help businesses adopt and execute similar strategies to drive growth and outperform the competition.
Our approach is to partner with our clients to design AI-enabled transformative customer experiences that drive value for all stakeholders.

Customer Experience Governance Best Practices
