Full-Service CX Consultancy

Welcome to Kinetic CX, a customer experience consulting company dedicated to creating exceptional experiences for both people and businesses. With a full range of services covering every aspect of the customer experience lifecycle, we help our clients design, build, activate, measure, and govern their way to success. Trust us to bring your brand's unique story to life through personalized experiences that drive financial returns. Join us in pushing the boundaries of what it means to truly understand and invest in creating an exceptional customer experience. We are here to help you align your company's customer-centric mindset, roll out the right solutions for success and transforming the organization. We’ve helped Australian, Middle Eastern, and European companies - all while making their leaders more successful than ever before!
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Full CX Development Lifecycle Services

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Tailored Solutions. Practical Blueprints.

Kinetic CX is a customer experience consultancy that takes a tailored and unique approach to designing CX solutions. No two clients or their desired customer experience are the same, so we take the time to understand our client's objectives before developing practical solutions within their budget.

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Harnessing the Power of Relationships.

We engage with you, as people working with people – understanding the power and impact of relationships and connecting emotionally with your customers and employees to drive better financial results. Tell me more…
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Senior practitioners delivering better results.

Our team of experienced practitioners offers senior resources for your projects, allowing us to be faster, agile, and more flexible – working with what you have to determine what you need next. See how we can help...

Maximizing ROI through targeted customer experience improvement

Our team has spent the last decade perfecting and implementing our proprietary Experience My Brandâ„¢ methodology. This system allows us to quickly pinpoint any issues within a company that negatively impact both customers and employees, ultimately hindering financial growth. Our clients have seen real, tangible results thanks to our approach to improving the overall customer experience.
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Trusted by Global and Local Brands

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Diverse Industry and Expertise

  • Fintech

  • Financial Services

  • Telecommunications

  • Retail

  • Automototive

  • Healthcare

  • Luxury & Lifestyle

  • Aviation

  • Entertainment & Hospitality

  • Property Development & Real Estate

  • High Technology

  • Government

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    Best Practice Models

      The ROI of Improved Customer Experience

      At the core of improving customer experience is understanding its financial value. A successful CX program aims to improve an organization's overall performance. Organizations may pursue CX improvements for various reasons, but we can classify them as either tactical or strategic. Tactical initiatives address specific issues and yield short-term results, while strategic efforts involve a company-wide approach to address underlying root causes for CX challenges. While tactical actions may be necessary, sustainable long-term improvements come from a strategic approach.
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      At Kinetic CX, we believe in taking a holistic approach to customer experience management. This means addressing all aspects of the company that impact the customer, including products and services, people and culture, technology and processes. We can create a truly transformative CX program that sets our clients apart in their industry by implementing initiatives that improve upon these elements.

      The financial benefits of strategic CX programs can be substantial, as they aim to create a positive bias towards a company's products and services throughout the customer lifecycle. This is achieved by building a strong emotional bond with customers, which ultimately drives economic success. In essence, emotional attachment is the currency that drives the economic outputs of an effective strategic CX program.

      Transforming your business through exceptional customer experience

      Companies like Amazon, Apple, and Emirates have achieved success by prioritizing customer experience. Their dedication to delivering value to both customers and employees sets them apart from their competitors. At Kinetic CX, we help businesses adopt and execute similar strategies to drive growth and outperform the competition.

      Our approach is to partner with our clients to design transformative customer experiences that drive value for all stakeholders.

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      We not only focus on the initial implementation but also help establish good CX governance practices to ensure sustainable success. By differentiating from competitors and delivering exceptional experiences, our clients are able to create new value for their customers.

      Customer Experience Governance Best Practices

      A key ingredient for any successful customer experience program is the ability to identify areas of improvement in the organization from insights gained from customer feedback. A robust continual improvement program ensures customer expectations are always met. The CX governing team and the operating model determine who, how and when to make decisions and act. We have designed multiple CX governance models for organizations of all sizes ensuring internal teams maintain our CX programs and continue to deliver sustainable results for the organization.
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      Elevate CX

      Customer expectations are continually evolving. Organizations are continuously seeking to deliver new value for their customers to build trust and loyalty. What are the latest trends and best practices in Customer Experience? Let our experts help you elevate your CX!

      Standardize CX

      Being able to deliver consistently high levels of services across all touchpoints at every stage of the customer lifecycle is one of the most important accomplishments for achieving customer experience excellence. How do you achieve this? Let our professionals in process excellence and training instil new work practices that can deliver standardized experiences.

      Monitor CX

      Do you have the right insights about your customers? Do you have them across all channels and are you measuring the right elements? To effectively monitor customer experience you first need to measure the right elements and have the processes in place to analyse root cause problems. Our experts can help establish an effective monitoring mechanism to ensure you are properly measuring the right CX components.

      Remedy Poor CX

      Taking action to prevent customer problems from recurring is a pivotal component that many organizations struggle with. How do you do it and what are the triggers to take action? Continual improvement in Customer Experience requires more than just a process. The organization must have the mindset to continually change and adapt to putting its customers first. Let our experts help change the mindset!
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      Contact us today and let us get your customer experience objectives met faster!